🌿 Naqshcrafts

🔄 Refund & Return Policy

Last Updated: September 2026

💚 At Naqshcrafts, your satisfaction is our priority. We carefully select our products and want you to have a smooth and enjoyable shopping experience. If you receive a damaged, defective, incorrect, or eligible product, we're here to help.

📦 1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the product must:

• ✨ Be unused and in its original condition.
• 📦 Be returned with its original packaging, tags, and accessories.
• 🚫 Not show signs of damage caused after delivery.
• 🧾 Include your order number or proof of purchase.

⚠️ 2. Damaged or Defective Products

If your product arrives damaged, defective, or broken, please contact us within 48 hours of delivery.

Please provide:

• 🧾 Your order number
• 📸 Clear photos of the product
• 🎥 A short video, if necessary
• 📦 Photos of the packaging if it was damaged

After reviewing your request, we may offer a replacement or refund, depending on the situation.

❌ 3. Wrong Product Received

If we accidentally send you the wrong product, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate replacement or refund.

💭 4. Change of Mind

If you change your mind or no longer want the product, the item must be unused and in its original condition.

🚚 Return delivery charges may be the responsibility of the customer when the return is due to personal preference or change of mind.

🚫 5. Non-Returnable Items

Some products may not be eligible for return, including:

• 🚫 Used or damaged products
• 📦 Products without original packaging
• 🎨 Personalized or customized products
• 🏷️ Clearance or sale items where specifically stated
• ⚠️ Products damaged due to misuse or improper handling

💰 6. Refund Process

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 3–7 business days.

Depending on the payment method, refunds may be issued through:

• 🏦 Bank Transfer
• 💳 Original payment method, where applicable
• 📱 EasyPaisa
• 📱 JazzCash
• 🎁 Store Credit / Coupon

🚚 7. Return Shipping

If the product is defective, damaged, or incorrectly delivered due to our mistake, Naqshcrafts will cover the applicable return/replacement shipping cost.

For returns caused by change of mind or personal preference, return shipping costs may be the customer's responsibility.

🛑 8. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.

📩 9. How to Request a Return

To request a return, refund, or exchange, please contact the Naqshcrafts Customer Support Team.

Please include your Order Number, Name, Reason for Return, and clear Photos/Videos when applicable.

📌 10. Important Note

All returns and refunds are subject to inspection and approval. Naqshcrafts reserves the right to refuse a return if the product does not meet the conditions outlined in this policy.

🌿 Naqshcrafts

Crafted Finds • Beautiful Living • Happy Shopping ✨

Thank you for shopping with Naqshcrafts. 💚